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RETURNS POLICY

Returns and exchanges

When can I make a return?
  • The product can be returned within 14 days of the delivery date.
  • The product must be unused, in the same condition in which it was received, and in its original packaging.
  • A receipt or other proof of purchase is required for the return.
 Which products cannot be returned?
  • Gift cards.
  • Products made to individual order that are not in stock.
How to report a return?
  • Before shipping the product, please contact us at support@salak.com.pl.
  • Do not ship the product without first reporting the return to the manufacturer.
 When will I receive my refund?

Once we have received and inspected the returned product, we will inform you by email that your package has been accepted and notify you of our decision regarding the refund.

If the return is accepted, the funds will be refunded to the original payment method within 14 days.

What should I do if my refund is delayed?

If you have not yet received your refund:

  1. check your bank account,
  2. contact your card or payment provider,
  3. then contact your bank.

If you still have not received the funds after taking these steps, please contact us at support@salak.com.pl.

PRODUCT EXCHANGE

 Can I exchange the product I purchased?

Yes. If you wish to exchange your Salak for another product after purchase, it is possible.

Contact us, and we will help you find the best solution.

Not sure which color to choose?

If you are not sure which Salaka color is right for you before purchasing, you can order color samples.

This allows you to check the color before making a purchase decision.

Unsure about the size?

If you are not sure which size to choose, write to us or call. We will help you choose the right option.

RETURNS AND EXCHANGES SHIPPING

Who pays for shipping?

The customer bears the cost of returning the product.Shipping costs are non-refundable.

Where should I send the returned product?

Please send the returned product to the following address:

SALAK Sp. z o.o.
ul. Dębowa 17
84-208 Dobrzewino
Poland

The customer is responsible for the cost of return shipping. Shipping costs are non-refundable.